United States onlyWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
Account Managers are responsible for managing relationships with clients and customers, ensuring their needs are met and providing them with excellent service. They act as the main point of contact between the company and the client, handling any issues or concerns that may arise. Account Managers also work to identify new business opportunities and upsell products or services to existing clients. Strong communication, negotiation, and problem-solving skills are essential for success in this role.
- Accountable for overall territory management, achievement of equipment and consumable sales goals, profitability and account management within the assigned product lines
- Develop and execute comprehensive territory plans by account to increase revenue and secure new business
- Provide accurate and timely quarterly sales forecasts
- Partner with cross-functional counterparts (especially Clinical Specialists) as appropriate to effectively deliver and drive the adoption of our technologies
- Maintain existing business including ensuring accounts remain contractually compliant and incremental business is achieved
- Resolve customer concerns through accurate and timely investigations; swiftly develop and implement corrective actions to ensure outstanding service for our customers and clients
- Keep up-to-date account data within CRM including contacts and pipeline opportunities
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- Effectively target new business through the use of analytical tools
- Identify key influencers and uncover needs solved by our technologies
- Educate customers on products, concepts, & industry trends
- Develop brand loyal clinical, economic, and technical champions
- Conduct superior sales presentations, product evaluations, collect detailed data points, and focus on service to drive customer conversions
- Arrange multi-disciplinary hospital consensus meeting to get agreement from all stakeholders on purchase
- Prepare equipment and consumable quotes and creates mutually beneficial local contract agreements
- Drive urgency and priority to our technology and secure hospital/departmental capital funding
- Function as Project Manager to manage and plan entire product implementation post-sale securing and collaborating with appropriate Haemonetics implementation resources for project from contract to go-live, including device installation, software integration, and laboratory equipment validation. Implementation support requires both virtual an on-site needs
- Consult internal product development in the creation of new products and services
- Collaborate with key opinion leaders and provide network to thought leaders
- Attend industry conventions and trade shows
- Provide product feedback to Sales, Marketing and R&D including customer feedback on product enhancements and competitive developments
- Provide data to sales, marketing, and R&D for specific recommendations that require input from key stakeholders
- Attend continuous virtual and live trainings and stay informed on advancements in clinical procedures, clinical studies impacting our technologies, and competitive innovations
Supervisory Responsibilities: None
Qualifications
Education
Required: Bachelors of Arts or Science
Years of Experience
6+ years
Training/Certifications
None
Skills
- Strong written and verbal skills
- Experienced in negotiation
- Proven ability to build relationships
- Thorough knowledge of medical device market, products, and customers.
- A demonstrated strong work ethic coupled with a sense of urgency to accomplish objectives.
- A highly developed business acumen and experience in targeting and prioritizing key customer accounts.
- Demonstrated ability to establish personal credibility in the targeted territory to create a forum for delivering our message to clinical staff, administrators, and physicians as well as overcoming obstacles.
- Emotional Intelligence to manage their schedule and clinical resources effectively and efficiently.
- Previous Medical Device sales experience preferably calling on Interventional Cardiologists, EP’s,Vascular Surgeons,Interventional Radiologists and administrators in the targeted territory.
- Aggressive strategic thinker and tactical planner who exhibits flexibility, innovativeness and resourcefulness in accomplishing objectives both as a leader and as a player.
Physical Demands
Sitting; remaining in a seated position. Constant
Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling. Never
Lifting/moving up to 10 pounds. Occasional
Fine manipulation; picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation. Never
Keyboarding; entering text or data into a computer or other machine by means of a keyboard. Constant
Exposure to moving mechanical parts, vibration and/or moderate noise levels. Never
Exposure to hazardous chemicals or other materials. Never
Exposure to blood. Never
Travel Expectations: 10-25%
Pay Transparency:
The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.
In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.
Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com.
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