Technical Support - Sao Paulo

IT Service Desk Agent

1. Handling customer support calls and service requests

2. End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals

3. Ticket management and documentation within the support system

4. Interaction and escalation with vendors and higher-level support teams

5. Reviewing and updating documented information

Requirements

1. English: Advanced

2. Portuguese: Advanced

3. Location: Remote position; candidates may be based anywhere in Brazil

4. Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends