Product Operations Associate

JOB BRIEF

We are seeking a detail-oriented and technically curious Product Operations Associate to join our Product Management team. This entry-level role will support the Product Management organization by optimizing tools and processes, implementing AI-driven automation, assisting with release management activities, and improving team efficiency. The ideal candidate is eager to learn, comfortable with technical tools, and excited about using emerging technologies to streamline product operations. This role is remote within Costa Rica.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.

WHAT WE EXPECT FROM YOU

Tools & Process Management:

• Assist in configuring and maintaining Jira workflows, custom fields, automation rules, and project structures to support Product Management processes.
• Optimize product management tooling, including Jira, Confluence, and other collaboration platforms.
• Create and maintain documentation for product processes, workflows, and best practices.
• Support the Manager of Product Management in implementing and refining team processes.
• Identify opportunities to streamline repetitive tasks and improve team efficiency.

AI Process Automation:

• Explore and experiment with AI tools (including Claude, Figma AI, Rovo, and others) to improve requirements generation, documentation, and workflow efficiency.
• Create and maintain AI prompts, templates, and workflows that Product Managers can leverage.
• Document AI use cases and best practices for the Product Management team.
• Stay current on emerging AI tools and assess their potential application to product operations.
• Collaborate with the Manager of Product Management to implement AI-powered automation solutions to reduce manual work for Product Managers.

Release Management & Beta Rollouts:

• Assist with coordinating release activities, including scheduling, stakeholder communication, and release documentation.
• Support beta rollout programs by managing participant lists, collecting feedback, and tracking issues.
• Maintain release metrics to help the team identify opportunities for improvement.

Internal Efficiency Initiatives:

• Support cross-functional initiatives to improve product development efficiency.
• Create dashboards and reports to provide visibility into product team performance and project status.
• Coordinate knowledge-sharing activities and team training on new tools and processes.

Assist the Manager of Product Management with Cross-Functional Coordination:

• Work closely with Product Managers to understand their needs and pain points.
• Collaborate with engineering teams to align on tooling and process requirements.
• Partner with the Customer Insights Manager on feedback collection and analysis workflows.

WHO YOU ARE

• Detail-oriented and highly organized with strong project management instincts.
• Technically curious with an interest in learning about software tools, automation, and AI.
• Self-motivated and proactive in identifying problems and proposing solutions.
• Comfortable with learning technical tools like Jira, Confluence, and Dynatrace.
• Excellent written and verbal communicator who can create clear documentation and instructions.
• Collaborative team player who enjoys supporting others' success.
• Quick learner who can adapt to new tools and technologies.
• Analytical thinker who can identify patterns and opportunities for improvement.
• Comfortable with ambiguity and willing to experiment with new approaches.
• Interested in learning about product management processes and the entertainment industry.
• Takes initiative and ownership of projects from conception to completion.
• Process-oriented with a passion for making things run more smoothly.

WHAT YOU CAN EXPECT FROM US (Costa Rica)

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including private medical and life insurance, psychological support, English program, wellness discounts and perks through the Holisticly platform.
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY RANGE: $2,000 to $2,500/mo

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.