United States onlyGrasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.
Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.
Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.
Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.
What you'll do:
This Team Lead needs to be a well-rounded professional with a deep understanding of wire transfer operations, strong regulatory knowledge, technical proficiency, fraud prevention skills, and effective leadership capabilities. They play a crucial role in ensuring the smooth and secure execution of wire transfers, safeguarding the bank and its customers from financial risks.
What you’ll do:
- Oversee and direct the daily operations of the ACH processing team, ensuring efficient and accurate processing of all originated and received transactions, returns, disputes, and reconciliation activities.
- Manage and train a team of ACH specialists, providing ongoing coaching, performance feedback, and professional development opportunities to maintain high service standards and compliance.
- Ensure strict adherence to all regulatory requisites and internal policies related to ACH, including NACHA Rules, Reg E, Reg CC, and UCC4A.
- Improve upon and build new processes to create operational efficiencies and maintain compliance under changing regulatory landscapes.
- Resolve complex ACH transfer issues and customer inquiries, acting as an escalation point for the team and collaborating cross-functionally with other departments (e.g., Compliance, Fraud, Customer Service) as needed.
- Provide direct support to internal and external stakeholders as needed.
- Monitor and analyze ACH transfer activity to identify trends, mitigate risks, and implement process improvements to enhance efficiency, security, and customer satisfaction.
- Lead ACH reporting efforts on both a monthly and ad-hoc basis.
What you need:
- 5+ years of experience with multiple payment rails and networks including SWIFT, ACH, Fedwire, Cards, and Checks.
- Experience working in a high-paced, high-volume payment processing environment.
- AAP Certification.
- Comprehensive knowledge of the entire ACH transaction lifecycle, from initiation to settlement, including the roles of different parties involved.
- Expertise in designing and optimizing ACH transfer workflows, implementing best practices for efficiency and accuracy.
- Expertise in using and managing the bank's core ACH processing system and auxiliary software.
- Understanding of security measures and protocols for protecting sensitive client information and preventing fraud.
- Ability to lead and oversee system upgrades and implement technological advancements to enhance efficiency and security.
- Knowledge of common fraud schemes and methods used by criminals.
- Expertise in identifying potential fraud risks, implementing preventative measures, and investigating suspicious activities.
- Ability to analyze ACH transfer data, identify trends, and develop solutions to improve efficiency and reduce errors.
- Strong problem-solving skills to address escalated issues, resolve disputes, and ensure customer satisfaction.
- A proactive approach to identifying areas for improvement, implementing process enhancements, and driving innovation.
