AR, BR + 2 moreWe're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team. The role involves building and maintaining real-time monitoring systems, responding to critical incidents, and working alongside backend teams to diagnose and resolve issues. We hold ourselves to a high standard, and every action you take directly protects the reliability our clients depend on.
Requirements
- Fluent English, Spanish & Portuguese (written and verbal)
- 1+ year of experience in technical support, NOC operations, or a similar role
- Basic knowledge of monitoring tools and alerting systems
- Basic coding experience — scripting, debugging, or log analysis
- Familiarity with APIs and ability to assist users with integration or connectivity issues
- Strong analytical and problem-solving mindset
- Customer empathy and a service-oriented approach
- Comfort working in fast-paced, high-stakes environments
- Eagerness to learn new tools, systems, and technologies
Benefits
- Competitive Compensation
- Remote Work
- Home Office Bonus
- Work Equipment
- Stock Options
- Health Plan
- Flexible Days Off
Brazil
Colombia
Mexico
