India onlyJoin NTT DATA, a $30+ billion business and technology services leader, and make an impact with our technical excellence and leading innovations. The Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills and applies technical knowledge to support company platform, Cloud technologies, and troubleshooting practices.
Requirements
- Provides support to users/administrators of the company platform.
- Supports and contributes to the growth of best practices for delivery of support services.
- Ensures understanding of company platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.
- Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution.
- Mentors less experienced team members in the various technologies.
- Performs any other related task as required.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
United States only
AU, CA + 2 more
United Kingdom only