Senior Director of Operational Enablement and Intelligence

Join Global Payments as a Senior Director of Operational Enablement and Intelligence to lead the global roadmap for operational enablement, platform performance, and service intelligence. You will be responsible for defining and executing strategies, leading cross-functional teams, and driving innovation in AI, workflow automation, and enterprise tooling.

Requirements

• Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry
• Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau)
• Experience managing global teams and complex stakeholder groups in a matrixed environment
• Deep understanding of AI/automation use cases in regulatory complex financial operational environments
• Strong data and reporting acumen; comfortable building and interpreting executive-level dashboards
• Executive presence and ability to influence at C-level

Benefits

• A mindset for innovation and operational scalability
• Passion for metrics, insight, and customer experience
• Ability to translate technology into real-world value
• A collaborative approach to global leadership
• Energy to drive meaningful, measurable change