Head of Operations

About the Role

We are looking for a strategic, AI and technology focused Head of Operations to lead and transform how our business runs day to day. This is a pivotal leadership role where you will own the efficiency, scalability, and continuous improvement of our operations and people systems, with a strong mandate to embed AI tools and automation at every level of the business.

Key Responsibilities

Operational Leadership

• Own the design, execution, and continuous improvement of core business processes across all departments.
• Build and maintain scalable systems that support growth without proportional increases in headcount or cost.
• Set and monitor operational KPIs, presenting clear performance data to the executive team on a regular cadence.
• Lead, develop, and support a high‑performing operations team, fostering a culture of accountability and innovation.
• Building a strong people systems that can build a high performing org aligned with our values and culture.
• Identify operational bottlenecks and inefficiencies where AI tools or automation can deliver measurable improvements.
• Lead the rollout of AI‑powered tools across functions including finance, HR, customer operations, logistics, and communications.
• Work closely with department heads to ensure AI adoption is practical, well‑supported, and embedded into daily workflows — not just piloted and forgotten.

AI Evaluation & Innovation

• Maintain a structured program for evaluating new and emerging AI systems relevant to our sector — from productivity tools to sector‑specific platforms.
• Design and run controlled trials of AI tools, capturing clear data on impact, cost, adoption friction, and ROI before recommending wider deployment.
• Provide executive‑level briefings and recommendations on AI investment decisions, build vs. buy trade‑offs, and vendor selection.

Cross‑Functional Collaboration

• Partner with Finance, HR, Product, and Commercial teams to ensure operational systems align with broader business strategy.
• Act as the bridge between technical teams (if applicable) and non‑technical departments when implementing new tools and platforms.
• Support procurement and vendor negotiations for operational software, platforms, and AI services.

Desired Experience / Qualifications

• 6 -12 years in a senior operations role, ideally with direct responsibility for process improvement and cross‑functional delivery.
• Technical enough to build internal tooling and automate processes and recruit and run a super lean high velocity team..
• Demonstrated 2+ years experience implementing AI tools or automation in a business context — not just familiarity, but hands‑on deployment.
• Proven ability to evaluate technology solutions objectively and translate findings into clear business recommendations.
• Strong people leadership experience, with the ability to bring teams along through change.
• Experience with setting opinionated people systems across the company that can scale the org efficiently to 100’s people.
• Data driven should be very strong working with operational metrics, dashboards, and performance frameworks.
• Strong first principles thinker can reason on how orgs should be built and scaled and structure in a way that we will get more efficient as AI gets better and better.