Revenue Cycle Team Lead

Overview

Lead Teams. Strengthen Billing Accuracy. Drive Revenue Excellence.

We are looking for an experienced and motivated Revenue Cycle Team Lead to support the success of our billing operations by leading a team of 10–12 Billing Specialists. This role reports to department leadership and plays a vital part in supervising billing functions, supporting process improvements, and ensuring compliance across Medicare, Medicaid, and Commercial payers. The Revenue Cycle Team Lead will provide training, assign workloads, assess team performance, and participate in hiring and personnel decisions. This position is ideal for someone with a strong background in home health or hospice billing and leadership experience in a fast-paced, metrics-driven environment.

Key Responsibilities:

• Supervise Billing Specialists by assigning daily tasks, monitoring performance, and offering ongoing support.

• Train and mentor team members on billing procedures and payer-specific requirements.

• Evaluate billing operations and recommend quality improvement initiatives.

• Review uncollectible accounts and recommend resolution steps.

• Manage the assignment and processing of Medicare, Medicaid, and Commercial claims and payments.

• Step in to personally process claims and payments as needed based on workload or complexity.

• Maintain clear, professional communication and promote a collaborative team environment.

About You

Skills and Qualifications:

• Strong knowledge of billing operations in a healthcare setting, particularly in home health or hospice.

• Proven problem-solving and troubleshooting capabilities.

• Effective in managing high-volume workloads in a metrics-based environment.

• Skilled at handling confidential information and maintaining discretion.

• Well organized, detail-oriented, and capable of multi-tasking in a deadline-driven environment.

• Comfortable using various computer systems and online tools.

• Professional demeanor and ability to lead a team with integrity and respect.

• Adaptable to evolving workflows, systems, and business needs.

Education and Experience:

• Must be at least 18 years old with a high school diploma or GED.

• Minimum 2 years of home health or hospice billing experience required.

• Supervisory or team leadership experience is a plus.

• Experience with Homecare HomeBase preferred.

Training and Technical Requirements:

• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.

• Ability to learn and navigate multiple systems efficiently.

• Experience in creating or maintaining billing documentation and support tools.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Guide a team. Improve processes. Make a lasting impact.Apply now and help build a stronger, smarter Revenue Cycle.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.