United Kingdom onlyWe are seeking a Mystra Customer Success Associate to bridge the gap between complex genomic science and commercial growth. In this role, you will focus on three main objectives: working with commercial teams, ensuring that subscribing clients derive maximum value from Mystra, and ensuring that Mystra's functionality and data continue to meet the evolving needs of the market.
Requirements
- Strong understanding of statistical genetics and genomic data.
- Ability to talk through complex technical concepts, with both technical and non-technical audiences alike.
- Proven ability to manage shifting priorities in a fast-paced environment without sacrificing quality.
- Reliance on data rather than intuition to drive customer satisfaction and retention.
Benefits
- 25 days annual leave, plus bank holidays, plus an extra 3-day company-wide shutdown at year-end.
- Market-leading pension scheme.
- Comprehensive private health insurance for you and your family with NO excess.
- Critical illness insurance.
- Life assurance.
- Enhanced paid family leave to support all new parents.
- Cycle-to-Work scheme.
- Convenient office locations near major transport hubs.
- Bank Your Bank Holiday program.
- Robust compensation package.
AU, CA + 7 more