The Senior POS Support & Quality Technician acts as a real-time technical mentor for on-site 1099 technicians performing POS installations and troubleshooting. This role supports field technicians primarily handling Cake and Clover POS jobs, ensuring excellent quality, correct installation standards, and first-visit resolution.
Requirements
- 3+ years of hands-on installation and troubleshooting of POS systems — must include Cake and Clover.
- Solid understanding of networking: static/dynamic IPs, LAN/WAN, routers, switches, port forwarding, and Wi-Fi connectivity.
- Experience guiding others remotely or training field technicians.
- Excellent communication skills in English — clear, calm, structured, and instructional.
- Ability to think on your feet and provide solutions in high-pressure environments.
- Ability to request photos/videos tactfully and confidently to ensure quality compliance.
- Strong notes, documentation, and escalation habits.
Benefits
- Generous Paid Time Off
- 401k Matching
