SRE Production DevOps

Job Description Summary

Job Description

Roles and Responsibilities

Day 0: Pipeline Implementation & Standardization

• Golden Path Execution: Maintain and improve standardized CI/CD pipelines using GitHub Actions and ArgoCD, ensuring all product teams follow the established "Golden Path" to avoid bespoke, non-standard deployment utilities.

• Policy Enforcement: Implement and manage automated "quality gates" within the delivery pipeline to verify that every release meets security and architectural standards before reaching production.

• Provisioning Support: Assist the SaaS Cloud Engineers in automating highly secure, resilient customer’s cloud infrastructure.

Day 1: Release Authority & Deployment Management

• Change Control Authority:Review and provide final approval for production deployment requests, ensuring all pre-release criteria—such as performance testing and security scanning—are satisfied.

• Progressive Delivery:Execute advanced rollout strategies, including Canary and Blue/Green deployments on Kubernetes, to minimize the "blast radius" of changes .

• Validation:Perform automated verification and acceptance testing post-deployment to confirm service health and trigger automated rollbacks if necessary.

Day 2: Operational Support & Optimization

• 24/7 Follow-the-Sun Support: Participate in global on-call rotations, ensuring a seamless transition of operational responsibility between time zones through standardized handover protocols.

• Incident & Root Cause Analysis: Support high-severity incident response and participate in blameless Root Cause Analysis (RCA) to identify and fix systemic deployment risks .

• FinOps & Capacity: Track and report on cloud resource consumption for CI/CD infrastructure, assisting in cost-optimization efforts and right-sizing production workloads.

Technical Requirements

• CI/CD & GitOps: Hands-on experience with Jenkins, Artifactory, GitHub Actions and ArgoCD for automated software delivery.

• Container Orchestration: Proficiency in managing workloads on Kubernetes, specifically with EKS clusters.

• Automation Tools:Strong skills in Ansible and Terraform for configuration management and infrastructure-as-code.

• Cloud Platform: Solid understanding of AWS cloud services (VPC, IAM, EKS, RDS, S3, MSK, etc) in a production setting.

• Observability:Experience using Prometheus, Grafana, Splunk, Datadog or Dynatrace to monitor deployment health and system performance.

• Scripting: Experience building dynamic build pipelines using Groovy Script, Python, Bash or Go languages.

Experience & Qualifications

• Professional Background: 3–5 years of experience in DevOps, SRE, or Release Engineering roles for cloud-native SaaS applications.

• Operational Discipline:Proven ability to manage production changes and troubleshooting under pressure in a high-stakes environment.

• Compliance Awareness: Familiarity with regulated industries and security frameworks such as NERC CIP, SOC2, ISO 27001, IEC 62443 is highly preferred.

• Communication: Strong ability to document technical procedures and communicate clearly with stakeholders during global shift handovers.

Education Qualification

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

Key Performance Indicators (KPIs)

• Customer Onboarding Speed: Contribution towards the 4-hour SLA target.

• System Availability:Help maintain 99.99% availability of mission critical grid SaaS products.

• Change Failure Rate:Maintaining a low rate of failed production deployments through improved quality gates .

• Mean Time to Recover (MTTR): Ensuring fast restoration of service through automated rollbacks and clear runbooks .

• Toil Reduction: Automating repetitive manual tasks to ensure at least 50% of time is spent on engineering improvements.

Business Acumen:
• Strong problem solving abilities and capable of articulating specific technical topics or assignments
• Experience in building scalable and highly available distributed systems
• Skilled in breaking down problems and estimate time for development tasks
• Evangelizes how our technology solves customer problems from a technology and business perspective

Leadership:
• Demonstrates clarity of thinking to work through limited information and vague problem definitions
• Influences through others; builds direct and "behind the scenes" support for ideas
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, power, and credit, establishing trust, credibility, and goodwill

Personal Attributes:

• Able to work under minimal supervision

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work.
• Applies values, business strategy, policies, precedent, and experience to make complex decisions in ambiguity and with uncertain consequences.

Additional Information