Operations Unit Leader - Belgium

Job Description Summary

Job Description

Key Responsibilities

• Own and deliver the P&L performance of the Belgium Business Unit (Sales, Revenue, Margin, Cash Flow).
• Define and implement strategic growth plans for the service portfolio.
• Drive service growth, and profitability across the country.
• Ensure financial discipline through forecasting, cost control, and margin management.
• Oversee project portfolio performance and ensure financial targets are achieved.

Operational Leadership

• Lead multiple operational teams including Project Management, Field Service, and Service Operations Managers.
• Ensure consistent project delivery excellence across the organization.
• Drive operational efficiency, resource planning, and utilization.
• Implement standardized project execution methodologies and governance.
• Ensure successful delivery of small, medium, and large-scale service projects.

Strategic Alignment & Cross-functional Collaboration

• Collaborate closely with Sales, Engineering, Supply Chain, Procurement, and Manufacturing teams.
• Support the development of complex service proposals and strategic deals.
• Ensure alignment between commercial commitments and execution capabilities.
• Support regional coordination with other business units and global teams.

Customer & Market Leadership

• Build and maintain strong relationships with key customers and strategic partners.
• Ensure high customer satisfaction and long-term service agreements.
• Resolve escalated customer issues and manage critical contract negotiations.
• Support market expansion and new service offerings.

Safety, Quality & Compliance

• Ensure full adherence to EHS (Environment, Health & Safety) standards and regulatory requirements.
• Promote a zero-incident safety culture across all operational activities.
• Drive continuous improvement in quality, reliability, and operational processes.
• Foster a culture of accountability, collaboration, and continuous improvement.

Key Performance Indicators (KPIs)

• Revenue Growth
• Gross Margin / Contribution Margin
• Cash Flow and Billing Performance
• Project Delivery Performance (Time / Cost / Quality)
• Customer Satisfaction
• Safety Performance (Zero Incident Target)
• Operational Productivity

Qualifications / Requirements

• Bachelor’s or Master’s Degree in Engineering, Business, or related field.
• Extensive experience in energy infrastructure, power transmission, or industrial services.
• Proven leadership experience managing large operational teams and project portfolios.
• Financial acumen with P&L ownership experience.
• Experience in large infrastructure projects and service operations.
• Fluent in English, Dutch/French is a plus.

Additional Information