United States onlyJob Description Summary
The Consulting Application Engineer (CAE) is responsible for providing consultant level application support in a presales and post sales environment on the GE Grid Automation product portfolio. This includes working closely with the customer to determine requirements, demo solutions and promote the business value proposition of Grid Automation’s products and solutions.Job Description
Essential Responsibilities:
- Acts as expert consultant to guide customer in planning and development of technical solutions
- Assists with technical development of proposals, assuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers to ensure valid statement of product or work for competitive proposal generation
- Ability to interpret customer specification and convert to product and system recommendations
- Acts as technical support to the commercial teams, providing technical expertise during Customer presentations, demonstrations, evaluations and testing
- Assists customers in trouble-shooting and analysis of industrial communications systems
- Track issues discovered during demonstration, evaluation, and testing of product and follow through with Technology team to provide a resolution.
- Lead technical presentations presented to customers in support of sales or service
- Provide product training to customers and sales force
- Adhere to customer and GE Environmental Health and Safety (EHS) requirements
- Assist customers in product testing at customer location
- Work directly with customers to influence technical specifications and support sales team to achieve closing key orders
- Responsible for the pre-sales technical support of customers and the sales team
- Outline, present, and sell the value of GE products and services that can benefit GE's customer needs
- Develop and cultivate long-term relationships at all levels of customer organizations
- Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customer as necessary
- Support the development of new leads and market opportunities in the Sales Region
- Provide an essential link from the customer to marketing, engineering and product development teams
- Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Automation’s initiatives
- Provide market dynamics input such as competitive intelligence and industry trends to the Marketing and Business teams
- Prepare and present technical presentations, white papers, and case studies at industry conferences
Required Qualifications:
- Bachelor's Degree in Electrical Engineering from an accredited college or university or equivalent experience
- Conveys deep understanding of industrial and utility automation, control and communications applications
- Excellent communication and presentation skills, both written and verbal
- Ability and willingness to travel up to 50% of the time
- Basic understanding of IP Addressing and Subnetting along with the OSI Model
Desired Characteristics:
- Minimum 5 years of experience in industrial communications field
- Experience using GE Industrial communications products
- Experience with MODBUS and/or DNP3
- Ability to perform communication analysis (Wireshark, etc.) and recommend settings or application modifications
- Hands on expertise in configuring and troubleshooting industrial communications devices
- Ability to maintain professional demeanor and interact with all levels of customers
- Work efficiently without direct supervision
- Excellent creative and problem-solving skills
- Flexible and adaptable; open to change and modification of tasks
- Able to share ideas and work well in a team environment and takes a proactive approach to tasks - displays initiative
- Excellent organizational & communication skills and a proactive and open approach to conflict resolution
- Customer focused attitude with proven positive results
- Demonstrated proficiency in Microsoft Office applications
- Experience designing and troubleshooting industrial wireless systems
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
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