Client Support Specialist (shift schedule)

WHAT YOU'LL BE WORKING ON

• Сustomer support - shift schedule (morning/evening)
• Transaction monitoring
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues
• Performing refunds at the request of the merchant and colleagues
• Requesting user documents

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages
• Previous experience in customer support, client services, or a related role would be a plus
• Previous fintech experience is an advantage

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work
• 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture