Network Support Engineer (Level 3) Remote

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team.

Here's What You’ll Be Doing:

• Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
• Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
• Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
• Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
• Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Requirements

🎓 Experience & Qualifications

• 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment.
• Candidates in Pacific or Central time zones are ideal (but not required)

🛠️ Desired Certifications (To Hit the Ground Running):

We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following:

• CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)

• CompTIA Security+, Fortinet NSE4+, SonicWall SNSA
• Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)

🛠️ Technical Skills

• Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)
• Experience with Datto Networking (APs, switches) is a major advantage.
• Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.
• Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
• Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
• Working knowledge of Microsoft Azure and/or AWS

💬 Professional & Soft Skills

• Proven ability to work independently in a 100% remote environment
• Strong communication, time management, and proactive collaboration skills
• Ability to explain complex technical concepts to non‑technical users with clarity and empathy
• Exceptional written and verbal communication

Benefits

At FusionTek, we know top‑tier Tier 3 engineering talent is rare and we believe in rewarding it. We prioritize work‑life balance, long‑term growth, and a culture where our engineers can thrive without burning out. Therefore, we are proud to provide:

• 💰 Competitive salary: $85k - $95k/year

• 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually)
• 🌎 100% remoteposition across all 50 states — ditch the commute and work where you’re happiest!

• 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage

• 📈 401(k) plan with 4% company matching and immediate vesting

• 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility

• 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications

• 📱 Monthly cell phone stipend to support your connectivity needs

• 🤝 Team culture: Fun events and opportunities to connect with colleagues