Insights & Customer Analytics Manager

Highlights

• Location: Remote (CET hours preferred)
• Compensation:€5,700 - €6,200 + stock options
• Language: Russian-speaking team; English C1 required

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.

The Team

We are a distributed team of 120+ product professionals, including 35+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for a Insights Customer Analytics Manager who will lead the analytics team and become the driving force behind the development of product analytics. This role combines customer analytics, product insights, and marketing analytics: you will manage the team, build processes, ensure high-quality analytics, and turn data into clear and actionable insights for our clients (nonprofit organizations) and internal teams. You will work closely with Sales, Marketing, CSM, and Partnerships teams: we have a large and complex product, and these teams rely on data to understand its effectiveness.

Our primary audience and business stakeholders are in the US. While the product development team speaks Russian, you will need to communicate extensively in English, so we expect your level to be C1 or higher.

What You’ll Do

• Actively collaborate with Product Analytics, Sales, Marketing, CSM, and Partnerships teams.
• Handle ad-hoc data requests from clients (nonprofit organizations): data exports, custom reports, donor traffic analysis.
• Design and conduct customer A/B tests: compare the effectiveness of our product with competitors’ solutions, ensure correct methodology, and interpret results.
• Research donor behavior trends and turn them into insights for publications (blog, social media, reports) and internal usage.
• Work with the marketing team to identify and prepare insights for campaigns and communications.
• Manage the team’s workload: plan the roadmap, control deadlines, and ensure timely delivery.
• Lead and mentor the analytics team: support professional growth, drive team development, and build a strong culture of quality.

Requirements

• 5+ years of experience in analytics, including at least 2 years in a leadership role.
• Ability to communicate complex ideas clearly and simply to different audiences.
• Strong knowledge of mathematical statistics and probability theory.
• Excellent command of SQL and experience with BI tools (Tableau, Looker, Power BI, etc.).
• Hands-on experience with Python (NumPy, Pandas, Matplotlib).
• English proficiency at C1 level or above.

Bonus points

• Curiosity and a hypothesis-driven mindset
• Ability to communicate complex analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Our Tech Stack

• Languages/Frameworks: Python
• Databases: ClickHouse, MongoDB, PostgreSQL
• BI Visualization: Tableau, Grafana, Metabase
• Orchestration: Airflow
• Version Control: Git

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}