Remote Technical Services Technician

We are looking for a Infrastructure Monitoring Technical Operator (shifts) to proactively monitor an IT LIVE service Infrastructure, working as part of a TEAM ensuring the client services remain 24/7 operational and any incidents are managed accordingly in line with processes, full training will be provided enabling you to develop a broad range of digital technologies and shape a career with a global business. The team is made up of four shifts of three people who work a shift pattern on a rota of days and nights. To ensure you engage and develop working relationships and feel part of the whole team. You will also feel part of the bigger picture by talking to a variety of support teams who will work with you to ensure services are maintained and new services are introduced in a controlled manner. You will be empowered to identity better ways of doing things and share your ideas.

Your experience

• Excellent communication skills both verbal and written.
• Passionate in delivering excellent customer service by always going the extra mile
• Experience of working under limited supervision.
• Proactive in your approach to work and not distracted.
• Demonstrates an everyday positive can-do attitude.

This role will be ideal for you, if you have an interest in working for a global Infrastructure Compunction Technology (ICT) company and want to pursue a career in the latest technologies but have not had the opportunity to demonstrate it in a previous role.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.

Recruitment process

The recruitment process consists of one stage of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT +and a Stonewall Top 100 Employer..

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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