United States onlyFresha is seeking an exceptional Customer Experience Specialist to join their global business. The role involves handling support tickets, communicating with partners through email, and providing proactive problem-solving solutions. The ideal candidate is a curious problem solver, passionate about delighting partners, and comfortable using and explaining complex software.
Requirements
- Resolve support tickets and partner contacts using Hubspot
- Identify root causes of issues and proactively flag recurring issues, bugs, and contact trends
- Take a consultative approach to supporting partners to drive partner retention
- Find creative solutions to partner problems and identify opportunities to improve their experience with Fresha
- Be a proactive problem solver and go the extra mile to delight partners
- Test and investigate problems, reproduce issues, and maintain a test account
- Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement, and living Fresha's values
- Take responsibility for own performance and development, constantly learning and developing in the role
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Portugal only
Bulgaria only