HimalayasHimalayas logo
FreedFR

Product Support Specialist

Freed is an AI-powered medical scribe that drastically reduces documentation time for clinicians, allowing them to focus more on patient care and less on paperwork.

Freed

Employee count: 51-200

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

We are looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact, managing day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.

Requirements

  • Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
  • Excellent written and verbal communication skills
  • Strong product intuition and the confidence to propose and drive improvements independently
  • Experience with Intercom or similar CRM/support tools
  • Comfort working with AI-powered tools and workflows
  • Ability to multitask and thrive in a fast-paced, flat organization — including speaking directly with senior leadership

Benefits

  • Competitive salary
  • Equity in a high-growth company
  • Medical, dental, and vision coverage
  • Unlimited paid time off
  • Company-sponsored annual retreats
  • 401(k) plan to support your long-term financial goals
  • Commuter stipend

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Freed

Learn more about Freed and their company culture.

View company profile

Freed is an innovative AI platform specifically designed to serve healthcare professionals by simplifying the documentation process. The company's AI scribe listens to conversations, transcribes them, and creates comprehensive SOAP notes tailored to the clinician's style, effectively reducing the time spent on these tasks by up to 95%. With over 15,000 clinicians currently using Freed, the platform has gained popularity due to its accuracy, speed, and ease of use. Freed captures essential clinical information while eliminating background noise from interactions, ensuring that important details are organized in a clinically relevant format. This technology is not only HIPAA compliant but is also adaptable across various medical specialties, supporting multi-language usage, making it an essential tool for today's diversely skilled healthcare workforce.

The development of Freed came from a deeply personal need. Founded by Erez Druk, the CEO, Freed was inspired by the challenges his wife faced as a clinician who struggled with night charting. This empathetic approach to developing the platform aligns with Freed's mission to focus entirely on clinician happiness—not productivity or profitability. Freed is built with the intention of enabling clinicians to leave work on time and have more time for their personal lives. They also offer a free trial for new users, as well as customized pricing for groups to ensure accessibility for all aspiring clinicians, including those currently in training.

Claim this profileFreed logoFR

Freed

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

Remote companies like Freed

Find your next opportunity by exploring profiles of companies that are similar to Freed. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan