Client Support Intern

About Foundant, SmartSimple & GivingData:

At Foundant, SmartSimple and GivingData. we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.

With the recent merger of the three organizations, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

The Client Services Intern will be responsible for helping ensure clients across our products are successful and empowered to maximize their impact with our software. In this role you’ll be supported and resourced to be a technical problem solver and critical thinker, while being relied on as a thoughtful communicator. As you grow into this role, you’ll be encouraged to take on larger projects for our clients and become a leader within the team. The minimum duration of this internship is 9 months.

Where You’ll Work:

• With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You'll Do:

• Build confidence in communicating clearly and professionally with clients, teammates, and stakeholders at all levels across Foundant Technologies and SmartSimple.
• Support day-to-day client needs by answering questions, helping troubleshoot issues, escalating software bugs when needed, and contributing to positive client experiences.
• Apply your technical curiosity and problem-solving skills to find thoughtful, effective solutions using Foundant’s software tools.
• Professionally engage with clients through phone calls, chats, and emails, learning how to deliver great service across communication channels.
• Grow your understanding of the philanthropic sector and how technology plays a key role in driving meaningful impact.
• Collaborate with a supportive, fun team of fellow students and early-career professionals in a team-first environment.
• Gain hands-on experience with Foundant’s full suite of software products while developing versatile skills that will give you a strong edge in your next opportunity.

What You'll Need:

• Must be currently enrolled in an accredited academic program (college, university, or equivalent).
• Students from all areas of study are encouraged to apply - diverse perspectives and backgrounds are valued and welcomed.
• Ability to commit to 20+ hours per week, Monday through Friday, with a flexible schedule coordinated around team and organizational needs.
• Willingness to engage in a 9-month or longer service term, with potential to extend for the right candidate.
• Coursework or interest in fields such as Accounting, Computer Science, or Communications is considered an asset.
• A collaborative mindset, eagerness to learn, and motivation to grow in a fast-paced, team-oriented environment.
• Strong written and verbal communication skills, and a desire to gain real-world experience supporting clients and working with software tools.

Why You’ll Love Working at Foundant, SmartSimple & GivingData:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Foundant, SmartSimple and GivingData are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.