United States onlyThe Vice President, Customer Experience & Engagement (VP, CXE) will lead the transformation of customer experience and engagement for GuideWell, Florida Blue, and Triple-S, focusing on health journey and clinical experience, journey design and experience innovation, CRM and lifecycle communications, enterprise leadership and governance, and provider and partner experience.
Requirements
- Bachelor’s degree in Business, Marketing, Human-Centered Design, Psychology, Behavioral Science, or a related field or additional related work experience
- 10+ years of progressive experience in customer experience, health engagement, or related disciplines, with at least 5 years at a senior leadership level
- Deep expertise in CX methodology, including journey mapping and human-centered design
- Proven ability to influence at the executive level and drive change across matrixed organizational structures without direct authority
- Strong command of CX technology and data platforms, including CRM and AI-enabled service channels
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available
- A comprehensive wellness program
