Government Banking - Senior Manager

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

• Oversee all aspects of prepaid debit card and digital disbursement programs, ensuring alignment with client objectives and contractual requirements.
• Manages various projects in support of the onboarding of new clients and US Treasury programs and federal agencies.
• Negotiates with Government Agencies & Departments in various services that are offered by the Bank directly and/or through our partner vendors to provide Banking services as well as payment solutions programs to them for their constituents.
• Partner with the Program Manager – Prepaid and Digital Disbursement to manage and maintain operational relationships with external program managers and card networks.
• Uses consultative “Team” approach along with counterparties from our vendor to respond to RFP’s and to solicit new payment programs using available or new payment solutions.
• Builds communication channels with various levels of Government Agencies & Department Heads in order to build awareness of the Bank’s payment solutions as a success story in which they can participate.
• Responsible for Team achieving business goals, including: relationships within the US Government and other critical clients as assigned.
• Establishes Team & individual goals, approves tracking & communication flow for Dept. while ensuring that all contractual commitments to clients are being met.
• Reviews RFP’s and oversees Bank’s response and approves proposals before submission to the Sr Director-Institutional Banking Solutions for final approval.
• Travels to offsite meetings with prospects & clients as required, and /or to visit with remote staff as needed.
• Oversees tracking of program information and reporting.
• Develops and recommends enhancements to workflows to create efficiencies.
• Ensures that necessary resources are available to conduct the Department’s business.
• Oversees interdepartmental interactions with internal departments and vendors to ensure services are meeting clients’ needs and escalate opportunities for enhancements needed to remain competitive.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.
• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: ​12+ years​ of prior payments/banking experience with extensive client contact.

Job Competencies:

• Comprehensive knowledge of payments and banking products and services.
• Excellent communication, management, interpersonal and leadership skills.
• Computer literacy in variety of programs including Word, Excel, PowerPoint and selected Fiserv banking software applications.
• Strong relationship management and business development/sales skills.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Ability to work remotely and to travel to customer locations as needed.
• Physical demands (ADA): ​The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.​

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.