Partner Solution Consultant

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

A Solutions Consultant is a professional, self-motivated individual capable of supporting Five9’s partners and customers. They must possess good time management skills to manage multiple, disparate and concurrent Solutions Consultant activities. Excellent communication skills are required to build effective relationships with partners, customers, and internal contacts throughout the company. Technical account management experience, solution knowledge, and sales and technical acumen are essential to promoting excellent customer/partner satisfaction.

Five9 Solution Consultants are responsible for supporting partner pre-sales teams. Five9 Partner SC provide pre-sales enablement and education through ongoing live engagements that establish strong long-term partner relationships. They should also be capable of understanding a partner’s unique business drivers, examine current partner architecture and provide vision to recommend and realize more effective integrations and solutions, as well as work with various teams to realize that vision with the partners. Problem resolution, mapping Five9 products to the vision and demonstrating products as proof of vision are required capabilities; RFI/RFP responses; support management with thorough and timely submission of requested feedback and reports; advise and assist other Five9 employees/partners in closing business deals; participate in trade shows and other marketing activities; remain current with industry trends/competitive knowledge work with the team members. Required to maintain a high proficiency with Five9 products and improve skills with related products. Additionally, advise and assist the SC team to sell and support Five9 value to our partners and customers; and develop materials that aid partners understanding.

Key Responsibilities:

• Support Five9’s Partner ecosystem of Channel Partners to include Resellers, Technology Solution Brokers, Referral Partners, Distributors, Service Providers, and customers.
• Identify and pursue business opportunities in a consultative manner
• Lead technical discussions, product demonstrations, recommend solutions, and discovery sessions focused on aligning the Five9 product line to partner and/or customer requirements
• Effectively communicate plans, track progress and status to both internal and partner organizations
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the organization
• Establish and maintain lines of communication with internal stakeholders on key initiatives
• Work with Marketing and Product Managers to define new products and solution requirements to enhance and augment our current technology platform.
• Help design and deliver a technical sales roadmap for partner growth in the Five9 Community
• Assist partners in developing technical sales plans that have Five9 technology at the core

Key Qualifications:

• Candidates should have prior experience as in a Contact Center environment and have deep technical understanding of Contact Center functionality
• Years of experience: 3+ Years Technology or Product preferred
• Extensive on-site and web-based presentation experience and skills
• Outstanding written, pictural, and oral presentation skills
• The ability to foster effective relationships
• Proven record of successful demonstrations and presentations to close deals
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
• Contact Center Partner industry experience or relevant technology experience
• The ability to understand integrating and integrations to third party applications
• Ability to Travel (40-60%)

Preferred Experience:

• Contact Center
• Customer Relationship Management (CRM)
• Interactive Voice Response (IVR), Intelligent Virtual Assistant (IVA)
• Artificial Intelligence (AI)
• Voice Network Architecture and IP Telephony
• Workforce Optimization (WFO)
• Partner Experience

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.