Assistant Manager - Data Analyst

Firstsource Solutions is seeking an Assistant Manager for Data Analyst to join their expanding team. This role involves analyzing data to support customer experience solutions, generating reports, and working with the development team. They serve Fortune 500 and FTSE 100 companies with innovative and digital transformation solutions.

Requirements

• Bachelor's degree in Data Science, Computer Science, Information Technology, or a related field.
• Experience in data analysis, preferably in a BPM or contact center environment.
• Proficiency in data analysis tools and techniques.
• Basic knowledge of CCaaS solutions, digital transformation technologies, and AI/generative AI technologies.
• Strong analytical and communication skills.