Sr. Salesforce Business Analyst (Global Customer Care)- First Advantage (Mumbai

As an Sr. Salesforce Business Analyst at First Advantage, you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations.

Requirements

• Serve as a SME Resource: Act as a subject matter expert in Salesforce process re-design activities, providing guidance and expertise to optimize workflows.
• Understand Salesforce Platform Configuration: Leverage knowledge of Salesforce tools—including Flows, Process Builder, Validation Rules, and Lightning App Builder—to collaborate with teams in designing efficient platform solutions.
• Analyze and Document Processes: Analyze, document, and communicate both system and business processes to ensure clarity and alignment across teams.
• Document Requirements Specifications: Create detailed documentation of functional, nonfunctional, and operational requirements to support solution development.
• Develop and Validate User Stories: Write user stories and perform technical reviews to validate requirements and ensure feasibility.
• Map Workflows and Processes: Document workflows and processes based on business requirements to support solution design and implementation.
• Support Metrics Reporting: Assist in the collection and reporting of metrics related to requirements and project performance.
• Design Salesforce Solutions: Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage.
• Engage with Stakeholders: Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements, including UI specifications, custom applications, and internal Salesforce interactions.