As an AI Business Analyst at First Advantage, you will support and scale AI initiatives across the organization by measuring and improving the effectiveness of AI solutions. You will translate data-driven insights into actionable recommendations and ROI, serving as a vital link between data, technology, and operations.
Requirements
- Analyze data and create reports that evaluate the performance and ROI of AI solutions
- Develop and maintain dashboards to monitor the impact of AI on customer satisfaction, agent efficiency, and key operational metrics
- Collaborate with technical teams, operations, product managers, and business stakeholders to ensure alignment and effective implementation of AI initiatives
- Present insights and results to leadership teams in a clear, compelling, and story-driven format
- Actively contribute to the continuous improvement of AI use cases by identifying gaps, testing new ideas, and tracking outcomes to enhance performance
- Assist in the integration of knowledge bases and content that feed into AI models
