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FireworkFI

Manager, Integration Solutions

Firework is a video commerce platform that enables brands to create shoppable and interactive video experiences on their own websites and digital properties to drive engagement and sales.

Firework

Employee count: 201-500

Mexico only

About Firework

Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce and engagement platform, trusted by the most innovative brands and leading retailers. We bring the energy of in-store experiences online by integrating content and conversational commerce to every digital touchpoint transforming how brands connect with audiences, convert interest into action, and build long-term customer loyalty.
At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary

Our team is growing! We’re looking for an experienced Manager, Integration Solutions to provide deep technical expertise to support the pre- to post-sales process with global enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.

What you’ll be doing

  • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
  • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
  • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
  • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
  • Triage and resolve bugs and other technical issues throughout the customer journey
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

We’ll be excited if you have

  • Bachelor's degree, preferably in Computer Science or other technical field
  • 5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
  • Fluent in English
  • Experience working with North American customers
  • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
  • Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
  • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
  • Start-up, team-oriented mentality

Technical qualifications

  • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required
  • Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus
  • Knowledge of Wordpress, Shopify is a plus

Location

This role is remote and we are looking for candidates based in México City . Role requires full availability during North American business hours.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Firework

Learn more about Firework and their company culture.

View company profile

At the heart of Firework is a mission to revolutionize the digital commerce landscape by embedding the power of video into every online experience. The company was born from the vision of co-founders Vincent Yang and Jerry Luk in 2017, who saw an opportunity to bring a new level of authenticity and human connection to the way brands interact with their customers. Firework's culture is built on the belief that the future of retail is not just about transactions, but about creating meaningful, immersive, and engaging moments. They empower brands to tell their own stories and transform every digital touchpoint into a significant interaction through a comprehensive video commerce platform. This platform enables livestream shopping, shoppable videos, and other interactive video experiences directly on a brand's own website and channels, allowing them to take control of their customer data and build deeper relationships.

The team at Firework is a diverse and global collective of lifelong learners, creators, entrepreneurs, storytellers, and data enthusiasts. They operate with a decentralized ethos, fostering a culture of extreme ownership where every team member is encouraged to contribute and take initiative. Core values like 'Win Together', 'No Ego & No A$$holes', and a commitment to diversity and inclusion are central to their collaborative environment. By providing the tools for businesses to create TikTok-like experiences on their own turf, Firework is not just offering a service; they are pioneering a movement towards a more connected and human-centric online economy. They are dedicated to shaping the future of commerce by enabling brands to speak the language of digital natives and build lasting connections that go beyond the screen.

Tech stack

Learn about the tools and technologies that Firework uses to build, market, and sell its products.

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Firework employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Firework.

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401(K)

Firework offers a 401(K) plan.

Commuter benefits

Firework provides commuter benefits.

Company equity

Employees are offered company equity.

Dental insurance

Dental insurance is 100% company-paid.

View Firework's employee benefits
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Firework

Company size

201-500 employees

Founded in

2017

Chief executive officer

Vincent Yang, Jerry Luk

Employees live in

View company profile

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