IT Apps Support Associate

FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.

JOB SUMMARY:

The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging procedures. He/She responds to technical problems that occur abruptly and require immediate solutions.

DUTIES AND RESPONSIBILITIES:

1. Provides Implementation/Roll-out Support ·

• Provide support in delivering the system into production via established changed management/version control processes
• Provide support to users during system roll-out.
• Adheres to group standards and drives compliance across the group.

2. Provide Maintenance Support

• Prioritize and resolve day-to-day system issues and client requests according to standard processes
• Provide alternative solution or workaround, as needed
• Monitor and manage SLAs
• Initiate service improvement actions.
• Effectively manage client expectations and escalate where appropriate.
• Escalates Very High (VH) failures and severe performance issues, and endeavors resolution of critical issues.

EDUCATIONAL ATTAINMENT

College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)

WORK EXPERIENCE

• Minimum of 1-year experience supporting application systems.
• Minimum of 1-year experience in VB.NET and MS SQL/MySQL..
• Experience in one or more of the following technologies will be an advantage: HTMLS, Cascading style sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
• Exposure to delivering enterprise level business wide support services