Associate Systems Administrator

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are looking for a proactive and tech-savvy Associate Systems Administrator to join our IT team. This role focuses on supporting and managing end-user device solutions, assisting in maintaining IT systems, and delivering responsive technical support across the organization. Ideal for recent graduates or junior professionals eager to grow in systems administration and device lifecycle management.

This is a remote position; however, the candidate must reside within commuting distance of our headquarters in Newport News, VA. The team is required to provide rotational onsite support every 7-10 weeks.

Duties and Responsibilities:

• Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
• Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
• Support device security compliance, encryption, and access controls.
• Monitor and respond to support tickets, documenting issues and resolutions accurately.
• Manage user accounts, groups, and permissions through Active Directory and Office 365.
• Troubleshoot device connectivity, software, and hardware issues.
• Maintain inventory records for hardware and software assets.
• Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
• Assist with system backups and routine maintenance schedules.

Qualifications and Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
• Solid understanding of Windows and macOS environments.
• Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
• Basic knowledge of networking (Wi-Fi, VPN, DNS, DHCP).
• Understanding of security best practices for end-user devices.
• Excellent problem-solving and communication skills.
• Willingness to learn new tools and adapt to evolving technologies.

Preferred (Not Required):

• Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
• Exposure to scripting (PowerShell, Bash) for automation tasks.
• Familiarity with ITIL practices or Help Desk workflows.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information