Feathr is seeking a Product Support Representative to join their team on a part-time basis. The role involves providing excellent customer care and application support to clients and users of the Feathr marketing platform. The ideal candidate will have 1+ year of experience in customer service or support, strong technical aptitude, and excellent communication skills.
Requirements
- 1+ years experience in customer service or support
- Strong technical aptitude and computer skills
- Typing speed > 50 WPM
- Multitasking and ability to balance multiple priorities
- Focused and able to handle changing situations
- Organized and able to follow defined processes and procedures
- Problem solving and ability to solve customer issues efficiently
- Service focused and customer-oriented
- Strong communication and documentation skills
