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FCP EuroFE

Remote CX Knowledge & Learning Leader

FCP Euro is a leading online retailer offering Genuine and OEM replacement parts specifically for European vehicles, renowned for its commitment to quality and customer satisfaction.

FCP Euro

Employee count: 201-500

Salary: 140k-170k USD

United States only

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FCP Euro Inc. is seeking a Director of CX Knowledge Management and Learning Strategy to elevate their Customer Service team's performance. This remote role focuses on architecting a comprehensive Knowledge Management system and a robust Learning Management System. Candidates should have over 10 years in L&D or Knowledge Management, along with strong leadership skills. The position offers a base salary between $140,000 and $170,000, alongside benefits including comprehensive health insurance, PTO, and a 401(k) with company match.
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Job type

Full Time

Experience level

Salary

Salary: 140k-170k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About FCP Euro

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FCP Euro is a premier online retailer of Genuine, OE, and OEM European auto parts, specializing in brands such as BMW, Volvo, Audi, VW, Mercedes, and Porsche. Established in 1986, FCP Euro initially functioned as a brick-and-mortar store. However, in 2001, the company transitioned to online sales, marking a significant evolution in its operations, primarily driven by the efforts of their son Nick Bauer and his friend Scott Drozd. Since then, the company has cultivated a reputation for reliability and quality among automotive enthusiasts and DIY car owners.

FCP Euro offers an extensive online catalog that features over 190,000 parts, ensuring customers have access to a wide selection of automotive components. Central to its value proposition is the Lifetime Replacement Guarantee, ensuring that once a customer purchases a part from FCP Euro, they will never have to pay for it again—even for consumables and wear items such as brake pads or rotors. The company prides itself on exceptional customer service, which is evident from its knowledgeable staff who are enthusiastic car enthusiasts ready to assist users with inquiries and technical support.

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FCP Euro

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