Service Design Director - Freelance

This freelance role is fully remote. Candidates must be based in the United States or Canada.

We are Fantasy.

We are Fantasy. For over two decades, we've partnered with the likes of Google, Microsoft, Nike, Spotify, and Peacock to build digital products used by billions of people every day. We're now entering our most ambitious chapter: designing and building the next generation of intelligent experiences, where AI isn’t a chatbox but the orchestrator of truly personal products and brand experiences.

Your Role.

As a Freelance Service Design Director at Fantasy you’ll think beyond ordinary to ship world-class products for world-leading organizations. You will collaborate with talented teams to create experiences that millions of people not only use — but love.

You'll be the strategic lead on a project with a global brand, defining a brand new paid consumer service from scratch: membership models, tiered experiences, pricing strategy, service blueprinting, end-to-end service ecosystem design. This is a client-facing leadership role working directly with VP/GM-level stakeholders.

You're great at designing how services actually work, the tiers, the touchpoints, the business model underneath, and you're equally comfortable in a boardroom and a working session.

Experience and Skills

• 10+ years in service design, service strategy, or similar consulting roles

• Experience designing paid consumer services, memberships, or subscription models at scale

• Comfortable leading senior client relationships and navigating complex organizations

• Business model thinking alongside service design craft

• Sport, hospitality, events, or travel experience is a big bonus

• Contract, 3-5 months, starting soon

Our Commitment

Fantasy has been building diverse, inclusive teams since 1999. We believe the range of perspectives in this building is inseparable from the quality of what we ship. Fantasy is an Equal Opportunity Employer.