Program and Operations Director - Remote

The North America Financial Services and Data (FSD) Renewals Team, dedicated to managing our top 40–50 renewals, is looking for a Program and Operations Director to lead renewal programs, optimize processes, and drive innovation. You will report to the VP, Renewals.

What you'll do

You will lead projects across two core areas:

1. Project Management

• Oversee large-scale FSD renewal opportunities, ensuring seamless execution.
• Plan, organize and manage renewal processes across multiple projects.
• Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance.
• Manage program-level deliverables and interdependencies across organizational boundaries.
• Build trust and resolve communication challenges with stakeholders at all levels.
• Create and measure value stream key performance indicators (KPIs)
• Develop executive-level presentations highlighting trends, risks, and opportunities.

2. Process Optimization & Innovation

• Identify constraints and facilitate quick improvements
• Facilitate development of standard operating procedures for activities to standardize processes
• Design and implement process artifacts, templates, and best practices.
• Lead process improvement projects to enhance efficiency and scalability, using Experian's AI capabilities to improve renewal outcomes.
• Establish transparent feedback mechanism for continuous improvement
• Understand organizational dynamics and their impact on FSD clients to lead meaningful change.

• Education & Experience: BA/BS degree (or equivalent), 5–10 years of relevant experience.
• Project Management Expertise: PMP certification, experience of methodologies and tools.
• Leadership & Influence: Lead without formal authority, inspire teams, and remove roadblocks.
• Analytical & Problem-Solving: Strong negotiation and conflict management
• Change Agent: Experienced in driving continuous improvement and managing organizational change.
• Industry Knowledge: Familiarity with financial services
• Innovation Mindset: Experience with building structure to scale GenAI responsibly and sustainably.

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html.

At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

This is a remote position

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.