Servicing Vendor Specialist (Repo)

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

Responsible for the daily review, approval, and documentation of repossession assignments. Act as the final checkpoint in the repossession process, ensure that all state and federal regulations are strictly adhered to before approving an account for repossession.

Job Duties

• Perform comprehensive daily reviews of accounts identified for repossession to confirm they comply with state and federal regulations, including assessing each account’s eligibility for repossession.

• Approve or reject repossession assignments based on established guidelines and account details.

• Serve as the final checkpoint to ensure all regulatory requirements are met, including proper documentation and notices.

• Accurately document all actions taken on accounts, including approvals, rejections, and compliance checks.

• Maintain detailed and organized records to support audits, compliance reviews, and operational reporting.

• Identify and escalate complex or high-risk cases to management for further review.

• Develop and maintain a comprehensive understanding of collections, loss mitigation, and repossession processes.

• Other duties as assigned.

Education and Work Experience

• High school diploma or equivalent

• 1+ years in auto finance operations

• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with vendors and internal stakeholders.

• Knowledgeable in Microsoft Office Suite (Excel, Word, PowerPoint).

• Ability to work independently and as part of a team in a fast-paced environment.

• Problem-solving skills, with the ability to handle account issues or disputes in a timely and professional manner.

• Ability to maintain confidentiality and handle sensitive information responsibly.

• Knowledge of state and federal repossession and collection laws.

• Experience in the finance or credit industry preferred.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.