United Kingdom onlyAt Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.
We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.
We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
The Salesforce Product Owner is responsible for defining, prioritising, and driving the Salesforce product roadmap across regions. They ensure the platform meets business needs while maintaining scalability, data quality, and adherence to best practices and governance standards. This role is central to enabling adoption, supporting phased rollouts to international markets, and maximising the value of Salesforce across the organisation.
Responsibilities
Product Ownership Roadmap Management:
- Own, maintain, and prioritise the Salesforce product backlog, ensuring alignment with business priorities, platform best practices, and technical scalability.
- Define and communicate a clear, achievable product roadmap for Salesforce across all geographies.
- Translate business requirements into well-defined user stories, acceptance criteria, and release plans.
- Act as the voice of the customer and key decision-maker for Salesforce platform changes.
Cross-Functional Partnership:
- Collaborate closely with Internal Products, Data, RevOps, Sales, Marketing, Customer Success, and Finance to gather requirements and align on priorities.
- Partner with IT Compliance to ensure adherence to security, data protection, and governance frameworks.
- Work with Data Engineering to ensure smooth integrations and consistent data flows into and out of Salesforce.
Platform Adoption Change Enablement:
- Drive Salesforce adoption in North America and coordinate phased rollouts to additional international markets.
- Develop and execute adoption plans, including communication, training, documentation, and stakeholder engagement.
- Monitor usage, identify adoption barriers, and drive improvements to user experience and business outcomes.
Governance Best Practices:
- Balance business demands with platform standards to avoid technical debt and ensure long-term sustainability.
- Champion platform governance, including consistent configuration practices, naming conventions, and data hygiene.
- Ensure changes are tested, documented, and deployed following defined change management processes.
Execution Delivery:
- Lead sprint planning, backlog refinement, and release execution in collaboration with administrators, developers, and project teams.
- Monitor delivery performance and manage risks, dependencies, and blockers.
- Ensure the platform remains reliable, secure, and optimised for business needs.
Essential Criteria
- 3+ years of hands-on Salesforce Product Owner, Admin, or CRM Product Management experience.
- Proven experience managing backlogs, defining user stories, and prioritising competing business needs.
- Strong understanding of Salesforce architecture, configuration, and platform capabilities (Sales Cloud, Service Cloud or Marketing Cloud a plus).
- Experience driving adoption and change across multiple business units or regions.
- Strong stakeholder management skills with the ability to influence across technical and non-technical teams.
- Excellent communication skills with the ability to simplify complex concepts.
Desirable Criteria
- Salesforce Administrator or Product Owner certifications (e.g., ADM201, Business Analyst, Strategy Designer).
- Experience supporting a global business with multi-region Salesforce deployments.
- Experience in SaaS or subscription-based business models.
- Familiarity with integrated system landscapes including ERP, data platforms, and middleware.
Please submit your application on our website by Wednesday 3rd December 2025.
Please note: applications may close early due to high demand, so early submission is encouraged.
#everway
Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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