Canada onlyEverCommerce(Nasdaq: EVCM) is a leading service commerce platform, providingvertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With itsEverPro,EverHealth, andEverWellbrands specializing in Home, Health, and Wellness service industries,EverCommerceprovides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.You can learn more about ourCompany,Culture and Values here:https://www.evercommerce.com/about-us/careers/
We are looking for a self-motivatedCustomer SupportAssociatewith technical skillsto join our growing support team. GoodTherapy, anEverCommercebrand, connects therapists with people seeking therapy while helping mental health professionals grow their practices. Our team is committed to improving access to care, reducing stigma, and providing an exceptional experience for our community.
In this role,you’llcombinehands-on support workwithtechnical problem-solvingandworkflow automation.You’llhelp the support teamoperatemore efficiently by building tools,helpautomating processes, andprovidingactionable insights, all while interacting with our community and providing high-quality service. Ifyou’repassionate about making an impact in behavioral health and thrive at the intersection of technology and support, we would love to talk!
Responsibilities:
Respond to support tickets and troubleshoot technical issues across systems and workflows.
Educate customers on how to fullyutilizetheplatform.
Promote and upsell other product offerings within theGoodTherapyplatform.
Assist the Support team with onboardings, support calls, andpossibly othershort-term projects whenneeded.
Support the technology team with context and feedback on product improvements andchanges.
Assistin building,maintaining, and improving internal tools, templates, and automations to reduce repetitive support work and improve response consistency.
Work with operational and support data by writing basic SQL queries or using internal dashboards to extract, review, andvalidatesupport trends and issue patterns.
Use AI and LLM-based tools toassistwith ticket triage, response drafting, quality checks, and internal workflow optimization.
Document processes, create SOPs, and train team members on tools and workflows.
Identifybottlenecks and implement scalable improvement
Skills and experience needed for success in this role:
Bachelor’s degree preferred, or equivalent practical experience
1+ years of experience in a customer support, customer service, technical support, or operations-related role
Critical Thinking - Using logic and reasoning toidentifythe strengths and weaknesses ofalternative solutions,conclusions,or approaches to problems.
Service Oriented - Actively looking for ways to help people.
Ability to multi-task in a fast-paced environment
Highly motivated with the ability to workindependently.
Comfort working with internal dashboards, low-code tools, or operational data.
Familiarity with APIs and workflow automation tools.
Troubleshooting and problem-solving skills.
Ability to analyze data and provide actionable recommendations.
Strong documentation and communication skills.
Working knowledge of AI tools and large language models for operational support use cases.
Nice to Have:
Experience with support ticketing systems (Salesforce, Zendesk, etc.).
Familiarity with workflow automation platformsor internal tooling platforms (Retool, Jira etc.)
Basic knowledge of front-end web technologies (HTML, CSS etc.) tohelp diagnose UI issues or communicate effectively with engineering teams
Previousexperience creating dashboards or reporting pipelines for operational teams.
Interest in behavioral health or mission-driven organizations
Benefits and Perks:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- 401k or RRSP with company match
- Annual wellness stipend
- Flexible and generous paid time off
- Employee Stock Purchase Program
Where:
The EverCommerce team is distributed globally. With a widely distributed team, we are used to working across time zones. This role can be based anywhere in the United States. If you are close to one of our offices, you can choose between an in-office or hybrid set-up, or you can work 100% remotely.
Compensation: The target compensation for this role is $23-26/hr in Ontario Canada and most remote locations. Final offer amounts are made on a variety of factors, including candidate experience and location, and may vary from the amount listed.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
United States