Director, Implementation (101102)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community, and partner sites. As a member of the Service Delivery Team, you will be part of a dynamic, creative, innovative national team that delivers services to our new and existing workforce career center operations with a sense of urgency, positivity, and enthusiasm.

Job Description

As a Director of Implementation, you will play a critical role in managing and overseeing the successful execution of projects, initiatives, and organizational changes. Your responsibilities will span various areas, including transition planning, implementation strategy, and team leadership.

• Develop and set clear implementation goals and guidelines aligned with organizational objectives.
• Create a roadmap for successful transitions, considering timelines, resources, and budget constraints.
• Work closely with project managers, operations, and other stakeholders to map out detailed implementation plans.
• Oversee, plan, and execute transitions (start-up, closeout, add-ons), process improvement projects, and other special projects working collaboratively and cross-functionally.
• Identify critical milestones, dependencies, and potential risks.
• Leverage industry best practices and stay updated on the latest technologies and techniques.
• Ensure compliance with company policies and regulations, recommending updates when necessary.
• Maintain strong relationships with all stakeholders throughout the implementation process.
• Address stakeholder concerns, manage expectations, and ensure customer satisfaction.
• Provide routine updates and formal reports to the VP and other internal parties as appropriate.
• Provide written reports and updates for funder distribution upon request or as scheduled.
• Identify process improvements needed and work across departments to implement necessary changes.
• Identify opportunities to standardize processes and work collaboratively to design and implement such processes.
• Facilitate implementation of change management initiatives, as assigned.
• Identify and promote methods for improving service delivery and business practices through automation which may include customer technology tools and systems using artificial intelligence.
• As a member of the service delivery team, may be called upon to assist with a multitude of projects and technical assistance requests in our operations.

Qualifications

• Bachelor’s degree required, master’s degree preferred, or equivalent experience and education directly related to the industry and/or role.
• 5+ years’ experience in a senior leadership role is required.
• Six Sigma, PMP, and/or Change Management certification is preferred.
• Advanced user of MS Office products.
• Strategic Thinking: Ability to envision the big picture and align implementation efforts with overall organizational strategy.
• Communication: Excellent verbal and written communication skills to convey plans, updates, and expectations.
• Leadership: Inspire and guide teams toward successful implementation.
• Analytical Skills: Evaluate data, trends, and performance metrics to inform decision-making.
• Change Management: Understand the people side of change and manage resistance effectively.

Other Requirements:

• Current driver’s license in excellent standing and proof of valid automobile insurance.
• Personal creditworthiness to be eligible for corporate American Express
• Must be willing to travel with limited notice – travel is not anticipated to exceed an annual average of 60%, but may vary significantly seasonally depending on need.
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.