Bilingual Customer Care Representative ( FR/ENG)

The Bilingual Customer Care Representative will interact with customers, troubleshoot issues, and deliver a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.

Requirements

• 1-3 years of call center and/or customer service experience
• 1+ years of banking or finance experience
• Post-secondary degree or certification in related field of study
• Strong ability to adapt to change
• Demonstrated ability to own an issue and drive to resolution
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Experience working with a high degree of autonomy and self-direction
• Ability to communicate in French and English