Application Support Analyst - 26194

Join Enverus and play a crucial role in ensuring exceptional support and guidance to customers and internal teams to maximize the value of our software applications.

Requirements

• Provide front-line support for software applications via email, phone, and video call
• Troubleshoot UI and API issues
• Maintain organized records of customer requests with accurate documentation
• Educate customers to help them gain value from our suite of products
• Advocate for customer needs by sharing actionable feedback and escalating product issues
• Provide timely updates to customers on unresolved issues
• Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions

Benefits

• Competitive salary
• Benefits package
• Opportunity to work on cutting-edge software products
• Chance to make a meaningful impact on the energy industry