Colombia onlyCustomer Service Representative – White-Glove Concierge Level
Location: Remote
Employment Type: Full-Time
Compensation: $1,200 USD/month
Job Overview
We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.
This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.
You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.
We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.
This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.
You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.
About the Role
You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.
This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.
You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.
This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.
Key Responsibilities
- Provide fast, articulate, and emotionally intelligent service via phone, text, and email
- Assist clients with time-sensitive reservations and scheduling
- Handle high volumes of requests while maintaining accuracy and professionalism
- Anticipate customer needs and proactively provide solutions
- Maintain clear and professional communication across all interactions
- Collaborate with cross-functional teams across different time zones
- Uphold high standards of service, consistency, and brand representation
Working Schedule
- Full-time position (40 hours per week)
- Operating hours:
- Monday to Friday: 8:00 AM – 10:00 PM
- Saturday: 8:00 AM – 9:00 PM
- Sunday & Tuesday: 9:00 AM – 5:00 PM
- Final schedule will be assigned based on business needs
Requirements
- 2+ years of experience in customer service, hospitality, concierge, or client-facing roles
- Experience supporting high-end or demanding clients is highly preferred
- Fluent English (C1 level or higher, written and spoken)
- Strong communication skills and ability to remain calm under pressure
- Ability to multitask and manage multiple conversations simultaneously
- Strong attention to detail and problem-solving skills
- Comfortable working independently in a remote environment
- Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)
- Typing speed of at least 60 words per minute
Preferred Qualifications
- Background in hospitality, reservations, or operations
- Experience working with U.S.-based clients
- Experience in fast-paced, high-performance environments
What We’re Looking For
- Highly professional and polished communication style
- Strong emotional intelligence and customer empathy
- Proactive mindset with the ability to anticipate needs
- Detail-oriented and highly organized
- Team player with a collaborative attitude
Compensation & Benefits
- Base Salary: $1,200 USD/month
- Remote work with a global team
- Paid Time Off after 60 days of active service
- Health insurance provided through Deel
- Growth opportunities within a high-performance organization
Important Notes
- This is a high-touch, customer-facing role requiring consistent professionalism
- Candidates must be comfortable handling high volumes of interactions
- Strong communication and responsiveness are critical for success
This is a remote/telecommute position.
AR, BR + 2 more
Dominican Republic only