Germany onlyWe are looking for a Technical Support Coordinator to handle technical questions and support issues related to a modern SaaS platform, structure customer inquiries, and provide clarity as an interface between customers and technology.
Requirements
- Friendly, confident, and precise communication with customers
- Ability to turn unclear inquiries into fully qualified tickets
- Prioritization and coordination of customer inquiries
- Involvement of specialists when necessary
- Use of AI to make support more efficient
Benefits
- Attractive, performance-based remuneration
- Flexible working hours and home office option
- 3 paid days of social work free per year for social projects
- 14 days of workcation per year in European destinations
- Cost-free Noise Cancelling Headphones and Yoga sessions
- Healthy snacks, drinks, Italian gelato, and a weekly team lunch
- Occupational pension provision, parking, job bike, or Germany ticket
- Kita allowance up to 150 euros per month for non-school-age children
- After works, team events, and team excursions for skiing or hiking
