IT Service Delivery & Provisioning Specialist

About Our Client

Are you a proven Service Delivery expert who can independently manage projects from contract to fulfillment, ensuring financial and operational success?

We are seeking an independent Service Delivery & Provisioning Specialist to own the deployment cycle for our customers, focusing on achieving "Right First Time" (RFT) and "On Time In Full" (OTIF) outcomes.

Responsibilities

• Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently.
• Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance.
• Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously.
• Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process.
• Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.

Requirements

• 3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
• Documented ability to manage and optimize delivery towards RFT and OTIF metrics.
• Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
• Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.

Ready to elevate your career? Apply now!

Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency



Note: Our team will only reach out to you if your application is selected for further consideration.