Junior IT Support

We're looking for a Junior IT Support to join our small IT team supporting a cloud-based Microsoft 365 environment. This role is essential in keeping our operations running efficiently and providing employees with a smooth, reliable technology experience.

Requirements

• Proactively monitor systems and devices for issues before they impact employees.
• Act as the first point of contact for IT support requests via ticketing system or chat.
• Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices.
• Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365.
• Assist with onboarding and offboarding processes, including account creation, device setup, and permissions.
• Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary.
• Maintain the device inventory and ensure equipment is properly labeled and tracked.
• Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus).
• Document common support issues and suggest improvements to make everyday IT processes more efficient.
• Collaborate with senior IT staff to resolve complex or escalated issues.
• Contribute to IT projects and process improvements as part of ongoing team initiatives.