Germany onlyWe are a digital health company closing the Women's Health Gap with reimbursable DiGAs that accompany women with various complaint pictures and are anchored in primary care. We are looking for a Patient Support Specialist to be our first point of contact for users and medical professionals, providing technical and content-related support, and thinking beyond their area of responsibility to improve processes and propose proactive solutions.
Requirements
- First point of contact for users and medical professionals
- Technical and content-related questions
- Understanding of Intercom and other modern support tools
- Communication skills, including written and oral communication
- Independent work with responsibility for escalation
- Technical understanding of support tools like Intercom and Microsoft Office
- Fluent German and English language skills
- Travel readiness for occasional workations
- Stable internet connection and ability to type quickly
Benefits
- Full-time remote position
- Much room for maneuver and real ownership
- Attractive remuneration including participation in corporate success (VSOP)
- Fixed further education and coaching budget
- Regular team meetings and joint workations
- Passionate team with humor and a mission that makes a difference
