Assistant Director, Professional Development Programs

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ESSENTIAL JOB DUTIES

• Working with faculty to schedule and deliver professional development courses and certificates to the public for adult learners each semester
• Responding to prospective students, current students, and alumni customer inquiries and requests by email, phone, and web form
• Managing the portfolio of programs to ensure successful delivery and student satisfaction
• Preparing and entering course information each semester for posting to the web and the College's internal information systems
• Monitoring student enrollment & associated processes to ensure students are properly registered and have access to the College systems for course participation
• Reviewing end-of-semester course evaluations and making recommendations for changes as appropriate
• Monitoring end-of-course grading, approving certificate completion, and issuing a digital certificate to eligible students
• Interface with other offices as needed for student enrollment support, such as the Registrar, Student Accounts, IT Help Desk, & Academic Advising
• Collaborating on marketing discussions as needed with external agencies and internal marketing professionals
• Performs other related duties within the scope of the position as required for the efficient operation of the department and to support institutional objectives

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• A bachelor’s degree in a field related to the position duties, such as education, communications, marketing, or business administration, is required.
• 3-5 years’ experience in a higher education environment, preferably working with non-credit, continuing education, or non-degree programming for adult learner audiences, is required.

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job.

• Self-starter capable of independent analysis, decision-making, and attention to deliverables
• Collaborative, consultative, adaptive personality to work with a variety of audiences, both external and internal
• Strong organizational, detail, and time management skills
• Prior experience with student information system software such as Banner and Lifelong Learning/Destiny One (or similar continuing education platform)
• Familiarity with Salesforce (or similar CRM using workflows), Google Suite, MS Office, and Workday
• Ability to provide timely and effective customer service
• Strong written and oral communication skills
• Knowledge of adult learner & workforce professional development motivations and needs

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires the ability to lift and move light objects
• Requires the ability to move materials occasionally

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• The position is a fully remote role with the expectation to come to the Boston campus for different activities over the semester.
• Usual Office Conditions

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position will be between $ 57,250 and $ 70,200 annually, commensurate with experience.

This is a time-limited, one-year casual position.

Remote

This is a fully remote position. Employees must reside in authorized states as outlined in the Remote Work Policy.

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.