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ElevenlabsEL

Account Manager Lead - North America - Enterprise

ElevenLabs is an AI voice technology research company that develops natural-sounding speech synthesis software using deep learning, enabling creators and publishers to generate high-quality audio content in multiple languages.

Elevenlabs

Employee count: 51-200

United States only

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ElevenLabs is an AI research and product company transforming how we interact with technology. We are seeking an Enterprise Account Manager Lead to lead a team of experienced Account Managers and drive excellence in post-sales outcomes.

Requirements

  • 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
  • Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
  • 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
  • Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
  • Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
  • Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
  • Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
  • Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
  • Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
  • Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team.

Benefits

  • Innovative culture
  • Growth paths
  • Learning & development
  • Social travel
  • Annual company offsite
  • Co-working

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Elevenlabs

Learn more about Elevenlabs and their company culture.

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At ElevenLabs, we are at the forefront of revolutionizing the audio landscape through groundbreaking technology. Our core mission is to make content universally accessible in any language and in any voice, pushing the boundaries of AI-driven speech synthesis. We began as a research company in 2022, driven by the vision of co-founders Mati Staniszewski and Piotr Dąbkowski, who were inspired to transcend the limitations of traditional dubbing they experienced growing up in Poland. This led to the development of sophisticated text-to-speech (TTS) models built from first principles, designed to capture the nuanced 'humanness' of speech, a stark contrast to the robotic voices of existing virtual assistants.

Our technological breakthroughs lie in our advanced deep learning models that interpret the context in text to adjust intonation and pacing, resulting in remarkably lifelike and emotionally resonant speech. We've developed proprietary methods for context awareness and high compression, enabling us to deliver compelling and nuanced speech, voices, and even sound effects across 32 languages. Key innovations include our Speech Synthesis platform, VoiceLab for creating new synthetic voices or cloning existing ones with minimal audio input, AI Dubbing Studio, a Sound Effects Model, and the ElevenReader App. These tools empower creators, publishers, and businesses to produce high-quality audio content efficiently, from narrating articles and audiobooks to animating video game characters and localizing films. Our technology is already being utilized by employees at over 60% of Fortune 500 companies and has enabled the generation of over 100 years of audio content. We are committed to advancing AI safety alongside our technological developments, implementing safeguards like voice authentication and watermarking to prevent misuse.

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Elevenlabs

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