Technical Support Engineer

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Technical Support Engineer-

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service-oriented, and self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast-paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to solve customers’ issues efficiently
• Develop expertise in Autofleet products and stay up to date on new features and improvements
• Work with Product and R&D to investigate problems and provide usability feedback from customer
• Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take the initiative and learn new skills.

What you’ll need:

• 3+ years of experience in technical support; B2B and SaaS product is highly preferable
• Partner with Engineering on critical incidents and bug fixes- acting as the liaison between the customer and engineering to deliver fixes
• Experience performing bug/incident investigation, root cause analysis to surface and report trends to development teams
• Strong communications skills and critical thinking with attention to detail
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with API troubleshooting and problem-solving
• Experience with API management tools, Postman
• Experience with web technologies and scripting languages - an advantage
• Experience working with SQL- an advantage
• Native English speaker

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.