Marketing and Communications Manager, CCS

Essential Job Functions

• Serve as the main Marketing and Communications contact for Catalight Care Services (CCS).
• Manage annual updates to the CCS Provider Manual, ensuring accuracy, version control, and strong document management practices.
• Draft, edit, and manage provider portal communications and other business-critical messaging to our network.
• Create and manage CCS e-newsletter content, partnering with designers and web developers through launch.
• Lead development of the annual CCS Year in Review, including collection and synthesis of business data, partnership with leadership on narrative development, and coordination through final production.
• Provide executive-level presentation support, including development of high-quality PowerPoint materials.
• Analyze and report on project metrics and performance summaries.
• Proactively ensure website content remains current and aligned with business priorities.
• Support annual conference marketing efforts, including content, booth strategy, and promotional materials.
• Coordinate video shoots and other external-facing provider and practitioner-related communications.
• Collaborate cross-functionally within the Marketing and Communications team and with CCS business leaders to ensure timely execution of projects.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• 6–8 years of experience in marketing or communications.
• Bachelor’s degree required.
• Demonstrated ability to manage multiple priorities with strong attention to detail.
• High level of professionalism, discretion, and business acumen.
• Exceptional writing, editing, and project management skills.
• Advanced PowerPoint capabilities
• Deep proficiency in the Microsoft Office Suite, including strong experience with OneDrive and SharePoint, includingdocument version control and file management.
• Experience working within web-based CMS platforms and email campaign systems.
• Familiarity with project management platforms such as Monday.com.
• Adobe Creative Suite experience preferred.

Requests:

• You listen carefully and translate business needs into action.
• You communicate clearly across projects and stakeholders.
• You anticipate what’s needed before being asked.
• You thrive in a collaborative, service-oriented environment.
• You balance strategic thinking with disciplined execution.

Knowledge, Skills & Abilities (organized by our company values):

Community oriented:

• Seeks to understand the underlying needs, desires, and values of colleagues.
• Appreciates and demonstrates collaboration across teams.
• Serves as a role model, bringing our core values to life in your work.
• Works well with employees at any level of employment.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving.
• Effectively manages programs from visioning to implementation + impact measure.
• Commitment to meet agreed upon deadlines on time or ahead of schedule.
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking.
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Time Type:

Compensation:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.