Client Performance Coach

About Dynatron

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our analytics and workflow tools help service leaders improve profitability, pricing discipline, and operational performance. We are a software company first, built on structure, data, and repeatable processes, not a traditional dealership environment.

The Opportunity

We’re hiring a Client Performance Coach to work directly with dealership Fixed Ops leaders in a fully virtual, process-driven coaching role. This position is focused on consistency, preparation, and long-term performance improvement, not sales pressure or on-site hustle.

As a Coach, you will guide service departments to adopt proven pricing strategies, operational discipline, and consistent software usage. You’ll spend most of your time in scheduled virtual coaching sessions, structured analysis, documentation, and follow-up, helping clients turn data into action over time.

This role is ideal for someone who:

• Values structure over chaos
• Is comfortable in a meeting-heavy, desk-based, remote role
• Prefers steady impact and mastery over commission-only upside
• Wants to be taught, coached, and continuously improved

Role Reality

This role is not dealership-paced, on-site, or adrenaline-driven. Candidates uncomfortable with structure, repetition, or sustained virtual engagement will struggle in this role.

• Typical workload: 45-50 hours per week
• No weekends
• Approximately 6 hours per day of scheduled, camera-on virtual meetings
• Heavy use of CRM, dashboards, and structured documentation
• Compensation is software-company based, not traditional dealership income
• Success comes from consistency, follow-through, and learning, not volume or hustle

What You’ll Do

Client Coaching & Engagement

• Lead weekly or bi-weekly virtual coaching sessions with General Managers, Service Managers and Fixed Ops Leaders
• Coach clients through Dynatron’s pricing and performance methodology
• Guide adoption of pricing strategies and sales penetration including ELR, Hours/RO, parts matrixing, Variable Labor Pricing Strategies, and Warranty Filings.
• Serve as a steady, professional coach focused on long-term improvement, not quick wins

Software Adoption & Process Discipline

• Train clients to use Dynatron’s software tools consistently and correctly
• Reinforce process discipline, data hygiene, and metric-driven decision making
• Present performance insights clearly and calmly to a range of dealership stakeholders
• Model what “good software usage” looks like for every client

Analysis, Documentation & Follow-Through

• Prepare for each client session using dashboards, reports, and historical performance data
• Maintain detailed notes and action tracking in CRM systems
• Hold clients accountable to agreed-upon actions and timelines
• Identify patterns, risks, and opportunities across your client portfolio

Internal Collaboration

• Share client insights and feedback with Product, Sales, and Leadership teams
• Support expansion conversations through strong client outcomes and trust
• Participate in ongoing training, coaching calibration, collaboration, and skill development

What You Bring

Fixed Ops Foundation

• Minimum 3-5 years of experience in dealership Fixed Operations
• Service Manager or similar leadership experience strongly preferred
• Solid conceptual understanding of labor rates, parts pricing, warranty, production, and overall service metrics
• Comfort admitting what you don’t know and learning it
• Extreme Ownership persona

Learnability & Coachability

• Demonstrated ability to learn new systems, processes, or frameworks
• Ability to pivot and adapt under pressure
• Openness to feedback and willingness to change habits
• Comfort being coached, measured, and held accountable

Process & Professional Discipline

• Respect for structured workflows, CRMs, dashboards, and repeatable processes
• Strong time management in a remote, calendar-driven environment
• Ability to prepare, execute, and follow up consistently

Communication & Client Maturity

• Calm, professional communication style, especially in virtual settings
• Ability to adapt messaging for service managers, fixed ops directors, and GMs
• Confidence handling difficult client conversations without escalation
• Ability to articulate the “why” in addition to the “how”

Why Dynatron

• Stable, software-company environment with no weekends
• Clear expectations and structured success metrics
• Remote-first role with flexibility, but real accountability
• Opportunity to build mastery and long-term impact, not burnout
• Culture grounded in preparation, learning, and follow-through

Compensation & Benefits

Base Salary: $96,500

Performance Incentives: Based on consistency, outcomes, and client adoption
Total Compensation Potential: Up to $149,999

Benefits Include:

• Comprehensive health, dental, and vision insurance
• Employer-paid disability and life insurance
• 401(k) with competitive company match
• Flexible vacation policy and 11 paid company holidays
• Home office setup support
• Ongoing professional development

Before You Apply

This role rewards:

• Consistency over hustle
• Preparation over improvisation
• Learning over ego
• Self starters with a willingness to adapt and learn

If you’re looking for dealership-style pace, upside volatility, or minimal structure, this role will not be a fit. If you’re looking for a sustainable, professional, impact-driven career in automotive SaaS, this role may be exactly right!